Frequently Asked Questions
HIGH-QUALITY REPLICA BAGS AND WALLETS
Q: Can you assure me that your bags are of the highest quality in the market?
A: Absolutely! We are dedicated to providing the best quality replicas available. Our expertise lies specifically in bags and wallets, making us the most knowledgeable in identifying superior replicas.
Q: How can I trust your products?
A: Trust is earned, and we are proud to say that 90% of our customers are repeat buyers. Our loyal customer base is a testament to the quality and trustworthiness of our products.
Q: When will I receive my order?
A: To guarantee that our bags are in impeccable condition, we adhere to a rigorous extended quality control procedure. The express shipping time is approximately 2 weeks via FedEx in the US and DHL and other secure methods in the EU.
(For bags in the $99 USD zone, we offer delivery through USPS, which takes approximately 2.5 weeks. Tracking information will be available once the bag arrives in your country.)
Q: Can I return a product after receiving it?
A: Yes, you can. Our quality control team meticulously checks every bag before shipment. If you encounter any quality issues, please contact us via WhatsApp or email, and we will promptly respond and facilitate the return process.
As the value of our goods is substantial, we have taken measures to ensure the utmost security during transportation by acquiring insurance for each package. Please understand our efforts to deliver packages safely and swiftly.
We apologize for any inconvenience caused. Shipping times are influenced by various factors beyond our control, such as destination country, customs clearance, weather conditions, and more. Continuously improving our shipping process is always a priority for us.
Q: How can I track the shipping status?
A: You can log in to our website to check the status of your order. The shipping tracking number will be provided, and you can track the progress via www.17track.net.
Q: Do you ship to my country?
A: Yes, we ship to your country. Whether you need a single item sample or a large order, we offer shipping to over 100 countries.
Q: Which express companies do you work with?
A: We collaborate with reputable and efficient logistics and express suppliers for worldwide air delivery. Our partners include FedEx, UPS, DHL, USPS, and other trusted express companies.
Q: Where do you ship the products from?
A: We ship from USA.
Quality Control
Q: How do you ensure product quality?
A: With years of experience in the industry, we have established relationships with high-quality factories. We selectively cooperate with suppliers who provide stable and reliable products. Prior to listing products on our website, we conduct thorough testing to ensure their stability and quality. Additionally, each item undergoes manual checks for appearance and overall quality before being shipped to guarantee your satisfaction.
Customer Service
Q: Can I seek assistance from customer service for any issues?
A: Absolutely! That's what our customer service is here for.
Q: What are the customer service operating hours?
A: Our customer service team is available 17 hours a day, 7 days a week. You can reach us anytime via WhatsApp. We strive to respond to messages promptly, typically within a few minutes.
Wholesale/Agent
Q: How can I apply to become an agent?
A: Simply contact us on WhatsApp and provide us with an introduction to yourself and your business. Please include details such as your name, country, market coverage, contact information, estimated monthly order quantity, and preferred products. The more information you provide, the better!
At Luxbag Mall, we are committed to delivering the highest quality replica bags and wallets, ensuring trust, exceptional customer service, and a fantastic shopping experience. Join our global community and discover the allure of affordable luxury. Contact us today!